Return Policy
What is your return policy?

Merchandise sold by Nersel&Irene.com comes from the finest Turkish manufacturers and is guaranteed to be genuine, in new condition and inspected through a very careful quality control process. All products offered by us are protected by a 24 hour full satisfaction policy which guarantees for product exchange or store credit if the products are returned in unused saleable conditions. If you are not satisfied with an item that you have purchased, you may return the item within 24 hours of delivery for an exchange with another product at the same price or a store credit. If you prefer a product exchange we will gladly honor your request. If the product you want to exchange with has a higher price you will be required to pay the difference. The item in question must be returned in unused and saleable condition, in the original boxes and with all paperwork, parts and accessories. "Unused and saleable" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item that has been used. Certain individual products are ineligible for this return policy such as rings made to size, custom made items, monogrammed items, altered or modified items. Items offered at less than the original price are final sales.

What if I receive A damaged or defective item?

Although we make every effort to deliver you flawless merchandise, mistakes may happen in rare circumstances. If you receive a damaged or defective item, please contact our Customer Service department at customerservice@nerselirene.com as soon as possible (within 24 hours from delivery). Please supply your order number from your original confirmation e-mail, your name, phone number, email address and the name and id number of the product purchased. Nersel&Irene will make every reasonable effort to replace the item in a timely manner. When you receive the shipment, if you notice any damage to the shipping carton, or you suspect that the box or the envelop is tampered with please refuse the order and contact our Customer Service department immediately. Once you sign and accept the package or the envelop we can not accept your claim. All items that are properly returned under this policy are eligible for a store credit or exchange, at your option.